This privacy notice aims to give you information on how Drumconner collects and processes your data through: (a) you entering into an offline contract with us for information on our services; and (b) your use of our website or when you otherwise contact us; (c) your sponsor/ chaplain/ legal representative, requests a trial of our services and provides us with your contact details.
Our website and services are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy and are fully aware of how and why we use your data.
Full company name: Drumconner Nursing Homes
Name of current data protection officer: Oliver Harper
Postal address: See local care home address.
We may have to share your personal data with the parties set out below
Simply pro (acting as a Data Processor and based in the United Kingdom] who provide website hosting services.
North Star Limited [acting as a Data Processor and based in the United Kingdom] who provide IT infrastructure and support.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
This info has been obtained through you completing an online web form or contact with our head office or one of our representatives via a visit, phone, and email or in person at a visit.
Drumconner Homes have never bought or sold client information.
We try to ensure that no sensitive data is taken and stored.
Generally we request consent as a legal basis for processing your data once you are contracted to our services. You have a right to withdraw consent to marketing/ communication.
We believe we only send information that is related to your connection to our business. Our intention is to ensure that you are made aware of any news that would be relevant to you and those you are looking for / agree to care for, and never to inundate you. Should you ever feel this is not the case then please contact Oliver Harper.
Drumconner holds this information on a computerised system and using an external IT support company who advise on GDPR compliance through review and monitoring of our systems. We use Firewall and anti-malware and anti-virus software and staff are all aware not to open suspicious e-mail or click on unapproved websites.
Information kept in paper format is kept locked and access is limited to key staff.
Employees and third parties will only process your data on our instructions and have a duty of confidentiality.
We believe we have put in place security measures to prevent your data being lost, accessed or used in an unauthorised way
The data we hold remains on our system and is archived locally, for up to seven years after leaving our care. Once this time period is met, we then permanently delete information from the live system and dispose of paper archives.
The data could be accessed via a backup restore which it kept in-line to satisfy legal, accounting or reporting requirements.
You have a right to Opt-out at any point of any part of communications. Please again contact us with your details and let us know your preferences. You also have a right to access a copy of your data and be informed about any data and why we hold it.
We will always aim to update your preferences within a 3 month cycle and this will be recorded on our computer system.
Mailing lists with be checked against our updated preferences and will contain full information of how to Opt out.
E-mails will contain a link to our privacy policy
Tele calls will be screened against our own recorded do not call list.
Our number should be shown to anyone we call.
You can complain initially to our Data Protection Officer : Oliver Harper
who will do their best to resolve the matter. Should you still be unhappy with the outcome, we would like to be given a further opportunity to investigate further. Should you still be unhappy with the outcome you can complain to a Director of the company who would be named to you at the time to expediate your investigation.
This policy is currently and continuously under review. If you feel that we have missed information that you would like included in this policy, please feel free to contact us.
